BA Insight’s modular and scalable connector-based software portfolio features three main components: SmartHub, ConnectivityHub, and AutoClassifier. SmartHub is an AI-driven platform that provides a modern, internet-like search experience with support for multiple search and AI platforms. It combines bots, query processing, index orchestration, type ahead, and analytics with machine learning and AI to provide natural language query, personalization, recommendations, filtering, relevancy, and reporting. SmartHub can be deployed stand-alone, with BA Insight’s mobile-ready internet-like HTML/CSS interface, through APIs, or directly embedded in core applications (Exchange, Teams, Dynamics, Salesforce, ServiceNow, etc.) utilized by end-users on a daily basis, making it a central hub for enterprise search.
Having worked with various industries across the globe, BA Insight has served over 3.5 million users in enhancing their productivity. In one customer example, a Fortune 500 oil and gas company was facing reduced employee productivity due to the inability to find critical information. Their employees had to search multiple systems to find critical business information, each with its own search interface and functionality. They estimated that more than 20% of an employee’s time was lost searching for information or creating new items that already existed. Their vision was to provide their knowledge workers with a single interface to access all necessary information, independent of where it resides, all while honoring source system security. After deploying BA Insight’s software portfolio, employees have embraced their new search system, leading to an increase in the usage of enterprise search by 75%.
BA Insight has continued to innovate, introducing new features and capabilities that expand the platforms it supports as well as adding new ways to make enterprise search more accessible and intelligent. “Like the internet revolutionized the store to store visits by making everything available at the doorstep with a single click, we are trying to transform enterprises by making knowledge askable and easily assessable with the power of one-click,” concludes Zarrabian.